The House of LR&C

Free Shipping on all orders over $99 New Year, New Warehouse. Learn More.

Frequently Asked Questions

We're here to help. Can't find the answer you are looking for? Call us at 1-877-LRC-3888 (1-877-572-3888) or use the contact us form.

Our customer service hours are 8am-11am (Pacific Time) Monday-Friday. If you contact us outside of these hours, we will get back to you within 2 business days. Please note that response times may be slower between December 23rd, 2022 - January 2nd, 2023 while our team spends time with family and friends for the holidays.

Order Status

In your order confirmation email there is a link to your order status. Once we have shipped your order, you will receive another email with your tracking number. You can also download the Shop app by Shopify which is available in the Apple App Store or Google Play which will allow you to track all your orders from stores that use Shopify.

Please note that during sale and holiday periods, additional processing time may be required.

Check your Junk Email folder, sometimes our emails end up there. Make sure to add us to your Safe Senders list so that our emails come to your inbox. If you still can't find it, please contact us and our team will help you out.

Once orders have shipped, we can not make any changes to your order. If you have not received a shipping confirmation email yet, please contact us and our team will do their best to help you out.

If your order shows as delivered but you are unable to locate it, please allow 3 additional business days as carrier tracking numbers may show inaccurately. If you have not received your order after 3 business days, please contact us.

If you are missing item(s) in your shipment, please contact us within 30 days of the delivery date.

If you are missing item(s) in your shipment, please contact us within 30 days of the delivery date.

Note that you may have received an email regarding the missing item in your order. Please be sure to check your email for any updates to your order fulfillment status. 

Please contact us with your order number and a description of the damaged item, and our team will help you out.

Unfortunately, once an order has been placed, we are unable to add or remove items.

Please be sure to use the correct address when placing your order! We are unable to change the delivery address once your order has been placed. We are not responsible for lost shipments due to inaccurate addresses being provided at the time the order is placed.

If you need to cancel your order, please contact us as soon as possible. Please provide your order number within your request. We will do our best to cancel your order, but we cannot guarantee that we will be able to cancel your order.

We are unable to re-route an order once it has shipped. However, you may initiate a return on our Returns Portal for a credit or a full refund within 30 days of the date your order was shipped. Please check out our refund policy.

Our customer service hours are 9am-5pm (Pacific Time) Monday-Friday, and we will get back to your email or voicemail within 48 hours. If you contact us during the evening or on the weekend, we will get back to you within 48 hours. 

Please note that during sale and holiday periods, additional response time may be required as we manage a higher than normal volume of inquiries.

 

Shipping

We currently ship anywhere in the U.S. as well as to Canada and Mexico.

In the U.S.:

  • Free standard/ground shipping for US orders over $99
  • $10 Standard Shipping (Ground Shipping, 5-10 business days for fulfilment and delivery) 

Canada & Mexico:

  • $25 shipping cost + customer must pay for additional customs & duties fees

Yes, customs & import duties are charged once an item has arrived in its destination country. These vary from country to country and we have no control over what these charges will be. We advise you to find out what these charges may be before you place your order. These charges are not applicable to orders within the United States.

We are unable to ship to APO or FPO addresses. We do ship to P.O. Boxes.

Returns & Exchanges

Please review our detailed refund policy. Complete the Returns process on the Returns Portal to initiate your return.

In the U.S.:

  • We offer free returns & exchanges within 30 days.
  • Original shipping cost is not refundable.
  • Product must be new and unused.
  • Items marked final sale can not be returned.
  • We only accept product purchased on thehouseoflrc.com website. We can not accept product purchased at other retailers.

International Orders:

  • We are not able to offer free returns & exchanges for orders to Canada and Mexico. You will be charged a $30 return shipping fee.
  • All other returns & exchange policies are the same for international orders.

Holiday Returns:

Any U.S. order made between November 1st, 2022 and December 24th, 2022 qualify for free returns up to and including January 24th, 2022.​

Complete the Returns process on the Returns Portal

  • Print the return label, note the return before date on the label.
  • Carefully pack your item(s), in the original condition, and include your printed return invoice.
  • Place your shipping label on the package, making sure no other tracking labels are shown.
  • Returns must be in new and unlaundered condition. We can’t take back worn or washed items (unless a manufacturing defect is found).
  • We can only accept items ordered from thehouseoflrc.com. We can’t accept items purchased from other retailers.
  • We can refund the cost of your merchandise only. Your original shipping charges are non-refundable.
  • Please save your shipping tracking number for your security. We can’t replace packages lost in transit.
  • Items marked "final sale" can't be returned or exchanged.
  • Gift Cards can’t be returned or redeemed for cash.
  • Item(s) must be shipped by return before date printed on the shipping label.

Please review our refund policy for additional information. 

We do not accept exchanges. In the case that you would like to exchange an item for a different size, color, or style, please complete the return process and proceed with placing a new order for the desired item(s).

Please review our refund policy for additional information.

If you have an issue with one of our products that you purchased through another retailer, please go back to the original store where you bought the item to request a return or exchange. We are not able to accept items purchased at other stores.

Holiday Returns:

Any U.S. order made between November 1st, 2022 and December 24th, 2022 qualify for free returns up to and including January 24th, 2022.​

Please review our detailed refund policy. Complete the Returns process on the Returns Portal to initiate your return.

Payment

We accept all major credit cards. All orders are in USD$.

First, check that you’re entering the discount code exactly as it appears and that the code is still valid and has not expired. If the item is on sale or in a certain category the discount may not be valid on this product. If it’s still not working, please contact us and our team will help you out.

When you sign-up for our emails, you will receive a first time customer discount code. This code applies to full price product only, it does not apply to sale items.

You can only use one promotional discount code per order.

If the item has been reduced in price on thehouseoflrc.com site within 10 days of your order, we will give you a refund for the difference. This excludes all discounts on thehouseoflrc.com site between Thursday, November 24th, 12:00am PST through Monday, November 28th, 11:59pm PST. Sale items marked with a discount of 50% or greater are final sale. Please contact us and our team will help you out.

Each retailer is able to set their own price. We will not match prices found on other websites.

Account

Please try resetting your password. If that doesn't work, contact us and our team will help you out.

At the top of the website, click on the Login icon. Then click on "Reset Password".

You can checkout without creating an account. However, we encourage you to create an account to save time next time you shop. You can save your shipping address and other info so that you don't need to enter it every time you order. And you'll be able to review your order history. To create an account, click on the Login icon at the top of the website, then select Signup.

You will always receive emails related to your order, such as your order confirmation email and your shipping confirmation email. This is so we can inform you about the status of your order. 

If you no longer want to receive our marketing emails, please click on the Unsubscribe link at the bottom of any of our marketing emails. Or contact us and we can remove your information from our database.

Product

Check our our size guide to find your best fit.

Yes, we have gift cards available! Our gift cards have no expiry date.

Check your gift card balance here

It’s worth checking back as the site is updated regularly. You can also subscribe to our email (at the bottom of the page) to get the last product updates.

Squeaking is common in leather shoes. Our shoes are made with premium leather and are lined with leather on the inside as well so there is no synthetic liner. New leather shoes can be a bit stiff when you first get them but will soften us as you wear them. That's what makes them so comfy! And also sometimes a bit squeaky.

Here are a few things you can try to reduce the squeaking:

  • Make sure you are wearing the right size. If your shoes are too large your foot will slide inside the shoe causing noise. Please contact us if you want to exchange your shoes for a smaller size.
  • Make sure you are wearing the right thickness of sock. If your socks are too thick or too think, it may cause squeaking. Try different socks to see if that makes a difference.
  • If you wear your shoes without socks, it might be because there is moisture trapped between your foot and the shoe. Try sprinkling a bit of talcum powder in your shoes before putting them on.

If these tips don't help and the squeaking continues to bother you, please contact us for a return and we will gladly take back the shoes and give you a full refund.

Most of our shoes fit regular sizing.

If a shoe style fits bigger or small we will put that in the product description and suggest whether you should choose a size up or a size down.

Black Friday, Cyber Monday, and Promotional Periods

Holiday Returns:

Any U.S. order made between November 1st, 2022 and December 24th, 2022 qualify for free returns up to and including January 24th, 2022.​

Please review our detailed refund policy. Complete the Returns process on the Returns Portal to initiate your return.

Black Friday/Cyber Monday discounts are valid at thehouseoflrc.com and in stores from Thursday, November 24th, 12:00am PST through Monday, November 28th, 11:59pm PST. Offer cannot be applied to previous purchases or the purchase of gift cards and cannot be redeemed for cash. We will not discount previously purchased orders if an item has reduced in price during from Thursday, November 24th, 12:00am PST through Monday, November 28th, 11:59pm PST. Terms of offer are subject to change.

Contact us if you can't find what you're looking for.